Refund policy

1. Overview

At motowear, we are committed to ensuring your satisfaction with every purchase. This policy outlines our procedures for returns and refunds, designed to be clear and fair.

2. Our Commitment to Your Satisfaction

We accept returns for both defective and non-defective products, provided they meet the conditions outlined in this policy.

3. Return Window

You have 14 calendar days from the date your item is delivered to initiate a return.

  • Exceptions:

    • For specific product categories (e.g., custom products, personalized items, or items explicitly stated as non-returnable on their product page), a shorter return window may apply. Any such exceptions will be clearly noted on the product's description page.

    • During seasonal periods (e.g., Christmas, New Year), we may offer extended return windows. Details of any such extensions will be announced on our website.

4. Product Condition for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Note: Products showing signs of excessive wear, damage not present upon delivery, or missing original components may be subject to a partial refund or refusal of return.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Online Request:

    • Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

    • Log in to your account (you can access your account here: https://account.motowear.store).

    • In the "Email" field, enter your email address, and then click "Continue".

    • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    • Go back to the online store, and then enter the six-digit verification code.

    • Click "Request return" for the order that you want to submit the return for.

    • If your order has more than one item, then select the items that you want to return.

    • Select a return reason and add a note for the store.

    • Click "Request return".

  2. Contact Us (for questions or issues): You can always contact us for any return question at shop@motowear.store.

  3. Await Instructions: If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  4. Ship Your Item: Please note that returns will need to be sent to the following address:

    Orfin s.p. z o.o.

    Ostrowskiego 13B

    53-238 Wrocław (POLAND)

6. Return Shipping Costs

  • Defective or Broken Items: If the return is due to a defective or broken product, the buyer will be reimbursed for the return shipping cost. Please retain proof of shipping cost for reimbursement.

  • Other Returns (e.g., Exchange, Change of Mind, Wrong Size): For returns not due to a defective or broken product, the customer is responsible for all return shipping costs. motowear does not provide return shipping labels for these types of returns. Original shipping costs paid by the customer are non-refundable.

7. Restocking Fees

  • There is no restocking fee for returns.

8. Refund Method and Processing Time

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Refund Method: If approved, you’ll be automatically refunded on your original payment method.

  • Processing Time: Please allow 14 business days for the refund to be processed after the returned item is received and inspected. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • If more than 20 business days have passed since we’ve approved your return, please contact us at shop@motowear.store.

9. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

10. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

11. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items), unless defective

  • Personal care goods (such as beauty products), intimate or sanitary goods (e.g., helmets where hygiene seals are broken)

  • Hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

12. Contact Information

For any questions regarding our refund policy or to initiate a return, please contact us at:

  • Email: shop@motowear.store

  • Business Address for Correspondence (not for returns unless specified):

    Orfin GRP

    Świeradowska 51-57 / 102A

    50-559 Wrocław (POLAND)

Note: This policy is subject to change without prior notice. Please review it periodically for updates. By making a purchase on motowear, you agree to this Refund Policy.